hagzy Privacy Policy — Your Data, Handled With Care

Introduction

This Privacy Policy ("Policy") describes how hagzy ("hagzy", "we", "us", "our"), operator of the online casino and sports betting platform at hagzy.club, collects, uses, stores, discloses, and protects personal information relating to registered players and visitors ("you", "your") who access or use our platform. This Policy forms part of the overall agreement between you and hagzy and should be read alongside our Terms and Conditions.

By registering for or using the hagzy platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the hagzy platform. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our data practices or applicable requirements.

Our Privacy Commitments at a Glance

1. Information We Collect

hagzy collects personal information from you at various points during your use of the platform. The categories of personal information we collect and the circumstances in which we collect them are described below. We collect only the minimum information necessary to deliver our services, comply with applicable legal obligations, and maintain the security and integrity of the platform.

• Registration data: your Bangladesh mobile number (used as your username and primary account identifier), a password of your choosing, and your date of birth. These are collected at the point of account creation and are required for you to access the platform.
• Identity verification (KYC) data: where required, a copy of your Bangladesh National Identity Card (NID) or other government-issued identification document, and if applicable, a selfie or facial photograph for document-matching purposes. KYC data is collected when you first request a withdrawal above ৳10,000 or at hagzy's discretion for account security purposes.
• Transaction data: a record of all deposits, withdrawals, bets placed, game sessions, and bonus transactions associated with your account. Transaction records include timestamps (in Bangladesh Standard Time, UTC+6), amounts in BDT, and the payment method reference provided by your mobile wallet provider. hagzy does not receive or store your mobile wallet PIN or full wallet account credentials.
• Device and usage data: technical information about the device and browser you use to access hagzy, including device type (mobile/tablet/desktop), operating system version, browser type and version, IP address, approximate geographic location derived from IP address, pages visited, features used, session duration, and error logs. This information is collected automatically when you use the platform and is used to maintain platform performance, diagnose technical issues, and detect fraud.
• Communications data: records of communications between you and the hagzy support team, including the content of support emails, the date and time of each communication, and the nature of the query or complaint raised. These records are retained to maintain a history of your interactions with hagzy support and to ensure consistent service quality.

2. How We Use Your Information

hagzy uses the personal information it collects for the purposes described below. We rely on one or more of the following legal bases for processing your data: performance of our contract with you, compliance with a legal obligation, our legitimate interests in operating a secure and compliant platform, and in limited cases your explicit consent.

• Account administration and service delivery: to create and manage your hagzy account, process your deposits and withdrawals via bKash, Nagad, or Rocket, provide access to casino games and sports betting markets, apply bonuses and promotional offers to your account, and communicate with you regarding your account status, transaction confirmations, and platform updates.
• Identity verification and fraud prevention: to verify your age and identity as required under our Terms and Conditions, to comply with applicable Know Your Customer (KYC) obligations, and to detect, investigate, and prevent fraudulent activity, money laundering, and other forms of financial crime that may affect the platform or its players.
• Responsible gaming: to monitor account activity for signs of problem gambling behaviour, to apply any responsible gaming limits, time-outs, or self-exclusion measures you have requested, and to ensure that the platform is used only by eligible players aged 21 and above.
• Platform security and technical operations: to maintain the security and integrity of the hagzy platform, diagnose and resolve technical issues, protect against unauthorised access and cyberattacks, and ensure that automated or bot-driven activity is identified and blocked.
• Service improvement and analytics: to analyse aggregated, anonymised usage data to understand how players use the platform, identify areas for improvement, optimise the user experience for Bangladesh mobile users, and develop new features. Aggregated analytics data does not identify you personally and is not shared with third parties in a form that could identify you.

3. Payment Data and Mobile Wallets

hagzy supports deposits and withdrawals via bKash, Nagad, and Rocket. When you initiate a payment transaction through the hagzy platform, you are redirected to or interact directly with the relevant mobile wallet provider's own interface to authorise the transaction. hagzy does not at any point receive, process, or store your mobile wallet PIN, mobile wallet password, or full wallet account login credentials. The only payment-related information that hagzy receives and retains is the transaction reference number provided by the wallet provider upon successful completion of the transaction, the amount transacted in BDT, and the timestamp of the transaction.

Each mobile wallet provider (bKash, Nagad, Rocket) operates under its own privacy policy, which governs how that provider handles your data during the payment process. hagzy has no control over and accepts no responsibility for the data practices of third-party payment providers. We strongly encourage you to review the privacy policies of bKash, Nagad, and Rocket directly if you have questions about how those providers handle your personal information.

4. Cookies and Tracking Technologies

hagzy uses cookies and similar tracking technologies on the platform to support essential platform functionality, maintain your logged-in session state across page navigations, and collect aggregated analytics data. The following describes the types of cookies used and your options with respect to them.

• Essential session cookies: these cookies are strictly necessary for the platform to function. They maintain your authenticated session after login, remember your language preference, and preserve your betting slip or game state across page loads. You cannot opt out of essential session cookies without losing access to your account, as they are required for the platform to operate.
• Analytics cookies: hagzy uses anonymised analytics data to understand how players navigate the platform and to identify which features are most used and where users encounter friction. Analytics data is aggregated and does not identify individual players. Analytics tracking can be disabled by configuring your mobile browser's cookie settings to block third-party cookies, though this will not affect your ability to use the platform.
• No advertising or cross-site tracking cookies: hagzy does not use advertising cookies, retargeting cookies, or any tracking technology designed to follow your browsing activity across other websites or apps outside of hagzy.club. hagzy does not participate in advertising networks that place third-party tracking cookies on your device.

5. Sharing Your Information

hagzy does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes under any circumstances. We may share your personal information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Service providers and technical partners: hagzy uses a limited number of carefully vetted third-party service providers to support the technical operation of the platform, including hosting infrastructure providers, content delivery network (CDN) services, and game content providers such as Pragmatic Play and Evolution Gaming. These providers are contractually required to process your data only for the purposes for which it was shared, to maintain appropriate security standards, and not to use your data for their own commercial purposes.
• Legal and regulatory compliance: hagzy may disclose personal information to relevant authorities, regulatory bodies, law enforcement agencies, or other governmental bodies where we are required to do so by applicable law, court order, or regulatory direction. In such circumstances, hagzy will disclose only the minimum information required to satisfy the legal obligation and will, where legally permissible, notify you of the disclosure.
• Fraud prevention and security: hagzy may share limited account and transaction data with fraud prevention services, identity verification providers, and payment processors where this is necessary to verify your identity, prevent financial crime, or investigate suspected fraudulent activity affecting the platform. Any such sharing is conducted under contractual data protection obligations equivalent to those described in this Policy.

6. Data Security

hagzy implements a layered approach to data security designed to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our security measures include SSL/TLS encryption for all data in transit between your device and our servers, encryption of sensitive personal data at rest, access controls limiting which hagzy staff members can access personal data and under what circumstances, automatic session logout after a defined period of inactivity, and regular internal security reviews.

While hagzy takes all reasonable and technically practicable steps to protect your personal data, no online platform can guarantee absolute security against all conceivable threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, hagzy will notify affected players as promptly as practicable and will take immediate steps to contain and remediate the breach. hagzy maintains an incident response plan for this purpose.

7. Data Retention

hagzy retains your personal data for as long as your account remains active and for a period after account closure as required by applicable legal and regulatory obligations. In general, account registration data, KYC documents, and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements. Communications data is retained for a minimum of two years. Device and usage data collected for analytics purposes is anonymised or deleted after 12 months.

When the retention period for a category of personal data has elapsed and there is no overriding legal reason to continue holding it, hagzy will securely delete or anonymise that data. Requests for early deletion (see Your Rights below) will be assessed against our legal retention obligations, and we will delete data where legally permissible to do so. We will inform you of any legal obligation that prevents us from fulfilling a deletion request in full.

8. Your Rights Over Your Personal Data

As a player whose personal data is processed by hagzy, you have the following rights in relation to that data. To exercise any of these rights, please contact hagzy support using the email address displayed in the footer. hagzy will respond to all data subject requests within a reasonable timeframe and will not charge a fee for handling standard requests.

• Right of access: you have the right to request a copy of all personal data that hagzy holds about you. Upon receiving a verified access request, hagzy will provide you with a summary of the categories of data held, the purposes for which it is processed, any third parties with whom it has been shared, and the retention period applicable to each category.
• Right of rectification: if any personal data that hagzy holds about you is inaccurate or incomplete, you have the right to request that it be corrected. hagzy will verify the correction request and update the relevant data within a reasonable timeframe. Note that certain data (such as your registered mobile number) cannot be changed after account creation.
• Right to erasure: you have the right to request the deletion of personal data that hagzy holds about you, subject to our legal retention obligations. hagzy will assess each erasure request individually and will delete data where legally permissible. Where a legal obligation requires us to retain certain data, we will inform you of that obligation and of the earliest date on which the data can be deleted.
• Right to withdraw consent: where hagzy processes your data on the basis of your consent (for example, for optional marketing communications if offered), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent, contact hagzy support via the email in the footer.

9. Children and Underage Users

The hagzy platform is strictly intended for adults aged 21 and above only. hagzy does not knowingly collect personal data from any person under the age of 21. If hagzy becomes aware that personal data has been collected from a person under 21 — whether through a fraudulent registration or otherwise — hagzy will immediately close the associated account, delete the personal data collected in connection with that account to the extent legally permissible, and forgo any financial balance associated with the account. If you believe that a person under the age of 21 has registered on the hagzy platform, please contact hagzy support immediately using the email address in the footer.

10. Changes to This Privacy Policy

hagzy reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the effective date shown at the top of this page and will endeavour to notify registered players by posting a prominent notice on the platform. We recommend that you review this Policy periodically so that you remain informed about how hagzy handles your personal information.

Your continued use of the hagzy platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated Policy. If you do not agree with any changes to this Policy, you must stop using the hagzy platform and may contact support to request account closure.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, have a concern about how hagzy has handled your personal information, or wish to report a suspected privacy incident, please contact our support team using the email address displayed in plain text in the footer of every page on hagzy.club. Our team operates 24 hours a day, 7 days a week, and all privacy-related queries are treated with strict confidentiality.

Please note that the support email address is shown as plain, non-clickable text to protect against automated email harvesting. You will need to copy the address manually and enter it into your email client. hagzy does not accept privacy requests submitted via social media, third-party platforms, or messaging apps.