Responsible Gaming — Play With Awareness at hagzy

Our Commitment to Responsible Gaming

hagzy operates as an entertainment platform for adult players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all of Bangladesh. We genuinely believe that gambling should be an enjoyable leisure activity — one that takes up a modest portion of your free time and never compromises your financial stability, your personal relationships, or your mental wellbeing. The moment gambling stops being fun and starts causing stress, it is time to take stock and, if needed, step back.

hagzy has built responsible gaming tools directly into every player account. You do not need to call a helpline or fill in a form to access them — they are available inside your account settings at any time, on any device, 24 hours a day. Our support team can also apply any limit or restriction on your behalf if you prefer to make the request by email. We treat all responsible gaming requests as urgent and process them without delay.

Responsible Gaming Tools Available on hagzy

Every registered hagzy player has access to the following tools from within their account settings. All limits take effect immediately upon being set and can only be tightened (not loosened) within the same session to prevent impulsive changes during active play.

How to Activate Your Responsible Gaming Tools

Setting up any responsible gaming control on hagzy takes less than two minutes. Follow these steps from any mobile device:

1. Log in to your hagzy account using your registered Bangladesh mobile number and password.
2. Tap the account icon or your profile name to open your account settings menu.
3. Select "Responsible Gaming" from the settings menu to see all available tools: deposit limits, time limits, reality checks, time-out, and self-exclusion.
4. Choose the tool you need, enter your preferred values, and confirm. The control takes effect immediately. If you need help, email our support team using the address in the footer — we will apply any limit on your behalf within minutes.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that gambling may be becoming harmful. If you recognise any of these in your own behaviour, please use the hagzy responsible gaming tools or contact our support team immediately.

• ⚠️ Spending more money on gambling than you originally intended, or betting with money set aside for rent, food, household bills, or family needs.
• ⚠️ Chasing losses — continuing to gamble after a losing session in an attempt to win back money already lost, often resulting in larger losses.
• ⚠️ Gambling for longer periods than planned, finding it difficult to stop even when you want to, or feeling restless or irritable when trying to cut down.
• ⚠️ Concealing your gambling activity from family members, friends, or colleagues — lying about the amount of time or money spent gambling.
• ⚠️ Borrowing money, selling personal possessions, or using credit to fund gambling. If gambling is being financed through debt, this is a serious warning sign that requires immediate action.
• ⚠️ Neglecting work, studies, family responsibilities, or personal health as a result of time spent gambling, or feeling depressed, anxious, or hopeless in connection with gambling outcomes.

Protecting Underage Players

hagzy requires all players to confirm they are aged 21 or above at the point of registration. Date of birth is collected during sign-up, and identity verification (KYC) may be requested at any time to confirm age. Any account found to be registered by a person under 21 years of age will be closed immediately, all associated winnings will be forfeited, and any net deposits (less amounts already withdrawn) may be returned to the payment method used.

If you are a parent or guardian and are concerned that a person under 21 in your household may have accessed or be accessing the hagzy platform, please contact hagzy support immediately using the email in the footer with the subject line "Underage Access Report". We will investigate and act within 24 hours. We also recommend using device-level parental control software available for Android and iOS if children have access to the devices used for gambling.

Self-Exclusion — How It Works

Self-exclusion is the strongest responsible gaming tool available on hagzy. When you activate self-exclusion, your account is blocked from all login, deposit, and gameplay activity for the duration you select. During a self-exclusion period, hagzy will also suppress any promotional communications to your registered contact details.

Self-exclusion periods available on hagzy are: 1 week, 1 month, 3 months, 6 months, 1 year, and indefinite (permanent until you request a review in writing after a minimum cooling-off period of 6 months). A self-exclusion cannot be reversed before its end date under any circumstances — not even at your own request. This is intentional: the purpose of self-exclusion is to provide a firm boundary that removes the temptation to return.

1. Log in to your hagzy account and navigate to Account Settings, then select Responsible Gaming.
2. Select Self-Exclusion, choose your preferred exclusion period from the available options, and read the on-screen confirmation notice carefully.
3. Confirm your selection. Your account is blocked immediately. If you prefer to initiate self-exclusion by email instead, send a request to the support address in the footer and our team will process it within minutes, without asking you to justify the request.

Healthy Gambling Habits — Tips for Bangladesh Players

The following habits help keep gambling enjoyable and firmly in the entertainment category, rather than letting it drift into something harmful. We encourage all hagzy players to keep these principles in mind every time they log in.

• ✅ Always set a budget before you start playing and stick to it regardless of your results. Think of the amount you set aside as the cost of entertainment — not as an investment you expect to recover.
• ✅ Never gamble when you are feeling emotionally low, stressed, angry, or tired. Emotional states affect decision-making and increase the likelihood of chasing losses or placing ill-considered bets.
• ✅ Take regular breaks during your gaming sessions. Use the hagzy reality check reminder feature to receive periodic on-screen alerts showing how long you have been playing and your net result for the session.
• ✅ Keep gambling separate from your financial obligations. Never use money earmarked for rent, utilities, groceries, school fees, or any other essential household expense to fund gambling activity on hagzy or anywhere else.
• ✅ Balance gambling with other leisure activities. Cricket, football, family time, and social activities in Dhaka or your home city are all positive alternatives. Gambling works best as one element of a full and balanced life, not as a primary source of entertainment or income.

Get Help — You Are Not Alone

If you feel that your gambling at hagzy or elsewhere is becoming a problem, the most important step is to talk to someone. hagzy support is available 24 hours a day, 7 days a week, via the email address shown in the footer of this page. All gambling-related support requests are handled in strict confidence. Our team is trained to listen without judgement, help you understand your options, and put the right controls in place quickly.

You can also speak to a trusted family member, friend, or community leader if you prefer a personal conversation before contacting hagzy. Recognising a problem early — and acting on it — is a sign of strength, not weakness. hagzy is committed to supporting every player who reaches out, and we will never penalise a player for using our responsible gaming services.